FaQs. General Information

What material is used in jYANN products?

jYANN products are crafted using high-quality wool felt. We prioritize sustainability and source our wool from the Atlas Mountains, ensuring a blend of tradition and eco-consciousness.

Is wool sustainable to wear/carry?

Sustainability is at the core of our values. Our wool is ethically sourced, promoting the well-being of the sheep. Choosing wool comes with significant environmental benefits, as it is biodegradable and demands less energy for production compared to synthetic materials. Importantly, our commitment extends to the welfare of the sheep – we don’t harm them. We meticulously select wool cut during early spring, allowing the sheep to feel lighter and more comfortable during the hot summers in Morocco. It’s a harmonious process that respects both nature and the animals.

Is wool felt ideal for spring/summer?

Despite common misconceptions, wool felt is versatile and suitable for all seasons. Our designs are well-suited for spring/summer, offering breathable and comfortable accessories that add a touch of elegance to your style. Wool felt is known as being warm in winter while it’s water resistant, and convenient in summer as it isolates heat.

Do you ship to the US, globally?

Yes, we do! We provide shipping services to the United States to ensure our customers around the world can enjoy jYANN’s unique creations. We offer international shipping to bring the beauty of jYANN’s handmade products to customers globally. Embrace timeless craftsmanship, no matter where you are.

Do you create custom products for BtoB inquiries, such as artists, interior designers, and brands?

Absolutely! We love collaborating with creative minds. For BtoB inquiries, including custom designs for artists, interior designers, and brands collaborations, please contact our team at hello@jyann.com. We’ll be thrilled to discuss how we can bring your unique vision to life.

Do you ship worldwide ?

Yes, absolutely! We ship worldwide and Express through DHL world express services.

I haven't received my item. What can I do?

We apologize for any inconvenience. If your item hasn’t arrived within the expected timeframe, please reach out to our customer support at hello@jyann.com with your order details. We’ll investigate and assist you promptly.

I haven't received my item. What can I do?

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How to reach out for retail propositions ? (boutiques, department stores, concept stores).

Yes sure. We are open to discussing further retail collaborations. Please reach out directly to our creative director Jihane Boumediane at jboumediane@gmail.com. We’ll be thrilled to discuss how we can add value to you and vice versa.

Do you have a terms and conditions policy ?

Yes, we have a comprehensive Terms and Conditions policy that outlines the terms of use, purchase, and other important information. You can find our Terms and Conditions by navigating to the footer of our website and selecting the “General Terms and Conditions of Sales” link. We recommend reviewing this document before making any purchases or using our website. If you have any specific questions or need clarification on certain points, feel free to reach out to our customer support team at hello@jyann.com/WhatsApp number +1 (347) 701-0322. Your satisfaction and understanding of our policies are important to us.

What is your privacy policy?

We take your privacy seriously. Our Privacy Policy is designed to explain how we collect, use, share, and protect your personal information. You can access our detailed Privacy Policy by clicking on the “Privacy Policy” link located in the footer of our website. We encourage you to review this document to understand how we handle your data. If you have any questions or concerns about your privacy or the information we collect, please don’t hesitate to contact our customer support team at hello@jyann.comhello@jyann.com/WhatsApp number +1 (347) 701-0322.

What's your policy for data deletion after account deletion ?

Means of purging data are put in place in order to provide for their effective deletion as soon as the retention or archiving period necessary for the fulfillment of the determined or imposed purposes has been reached.

In accordance with the law of February 18, 2009 n°09-08 relating to the protection of individuals with regard to the processing of personal data, the User also has a right to delete his data which he can exercise at any time by contacting the Publisher by email: hello@jyann.com.